Gary Rome Hyundai
Gary Rome Customer Testimonials
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As always, everyone went above and beyond to make sure everything was completed for this appointment. Elizabeth Bender
Dave was great, checked on recall issues, explained what was needed, asked if I wanted the car washed and when the work was finished confirmed what was done and made recommendations for future service. He was pleasant, patient and efficient. Carol Costello
Jason Cisek worked with me on the purchase of my Elantra Touring- in chilipper red. car is affectionately known as Peppy, not only because of the car but also the handling. A great car. Jason is a superb sales person- low key, friendly and professional. He explained much about the car, process of purchase and the car's features with clarity. I left your dealership wishing he was a neighbor. Hope that the service people are as nice. The reputation of your dealership among coworkers and friends overwhelmingly convinced me to buy my car at Jack's place. Hopefully I will meet you and Jack as well. My friend Jill here (sonata owner) has also spoken about your work in the community- esp Jimmy Fund and Cancer research. In fact she met you when undergoing her diagnosis and treatment this year. So kudos on the car, the excellent salesman and your overall approach to living. Thank you Nason, Barbara
Always pleasant to visit the service department at Gary Rome Hyundai - even if I haven't seen Jack yet!! Deangelis, Diane
Your sales consultant MARK BARON was really great I was there on the 22nd to look at new cars and told him I would be back the next day ,well I brought the car and would recommend MARK, AND GARY ROME TO ANYONE LOOKING FOR A NEW CAR. THANK YOU, REGGIE SMITH JR. Smith Jr, Reginald
Great work, I never feel pushed to make an instant decision on repairs or unexpected fixes. Mackenzie, Michelle
Pleased with the reception I received on arrival. Consultant and service rep in reception cordial, informative and knowledgeable regarding my visit to G.R. Thank you. Wood, Lana
My daughter felt very comfortable having service done without the need for my presence Lascala, Richard
When I come for service at Gray Rome , I'm always treated like I am family. The Service Dept. is right there to listen to any concerns. What an awesome place to buy a Car,and to have a car serviced at. Thank you for always taking such good care of me. Thomas, Lisa
I always find the service department very pleasant and prompt. Pleau, Cynthia
Everyone I have had contact with at Gary Rome has been professional, courteous, and extremely helpful without being pushy. This is the second car I have purchased here and am extremely satisfied. Blyda, Dawn
David does a really fine job both in presenting recommendations and handling customers. He also really lives up to the old motto of "Service with a smile". Zides, Alan
Appreciate help and advice from night service manager Bryan Tromblay! Bryan and the entire night team recommended taking advantage of service hours after 8pm and I have taken full advantage! Additionally your team's first concern was my safety and not trying to sell me parts or services I did not need. Young, Robert
The staff was very friendly and helpful. The repair work was well done. I have to say that the differentiator from service I have had done at other Hyundai dealerships is that you returned my car cleaned and vacuumed. It sounds like a small thing but it impressed me. Clifford Howard
We love our Hyundai and the service. You have a customer for life. Thank You!!!! Richard Smith
Best service center in the region! Donn Meade
Having the car vacuumed and washed was an added treat and the first oil change was free!! And, I had 2 coffees while I waited. What more could you ask for? Edward Dufresne Jr.
Dear Gary,
I just wanted to take a few minutes to express my gratitude to you and your staff for such a positive experience while purchasing and taking delivery of my new 2010 Hyundai Elantra GLS. My significant other, Leona Labor, was so impressed with with both your staff and the dealership that she also purchased and took delivery of a 2010 Hyundai Elantra GLS.
On retiring from the automobile business I found it very refreshing to interact with a dealership, and its staff , that had such a positive, professional and enthusiastic attitude; unlike your competitors ( one to the south of your dealership and one to the north of your dealership ) which displayed a negative, unethical and unprofessional attitude on both the phone and in person.
I have worked in dealerships in Greenfield, MA., Keene and Hinsdale, NH. and Las Vegas, NV. as a Salesmen, F&I Manger, Internet Manager, New and Used Car Sales Manager and General Sales Manager and I have never.... NEVER..... been more impressed with everyone that I dealt with; starting with Keith, Ed, Cliff, Phil, Jason and of course yourself. I look forward to meeting and interacting with both the Service and Parts Departments as well.
You can be assured that I will recommend Gary Rome Hyundai to my family, friends and the thousands of clients I have interacted with and sold to over the last thirty-seven years.
Thanks again and I look forward to many years of trouble free driving,
Fritz Stadig
I've never had a problem at Gary Rome. People and service are outstanding. Pamela Searah
Gary Rome Hyundai continues to provide the best service I have ever encountered. Sandra Lanier
I'm completely satisfied with your dealership. I LOVE my Santa Fe!!!!!!!! Sandra Prive
When I walked into the service area, the gentleman instantly recognized me. I was very impressed with that. Marilyn White
Great customer service. The work was done in less than half the time estimated - very happy with my visit. Robert Hurlbut
Oct. 22, 2010 I had my Veracruz serviced. The wait was a little longer than I expected but I didn't mind. You see, buying my vehicle from your salesperson, Phil Lombardi, was one of the nicest, and painless experiences I have ever encountered when purchasing a vehicle. I feel that buying a vehicle is one thing but the dealership standing behind their vehicles is another. Once the sale is made, the service is what makes you come back time and time again to purchase you next vehicle. I have always had good service when I bring in my car for service. But on my last visit on the 22nd. was without a doubt, the best of the best service. Even though I was there for a few hours, your service guy, Dave Spafford, was very considerate, friendly, and on top of things. He knew I was waiting and the service on my vehicle was taking longer than usual, he kept me informed and reassured me of why things were taking longer and explained the process to me. He made my whole experience pleasant. I even made my wait time fun. I had fun conversations with your sales people and even other customers. I sang the praises of Gary Rome Hyundai to other customers who was purchasing a Sonata. I owned a Sonata, Santa Fe and now a Veracruz. I told the customer they are going to love their Sonata. I told them my experience with my Sonata and all the good stuff it has, the quality ride and the SERVICE after the sale. Keep up the good work guys!! Even though my service wait was a little longer than usual, it was well worth it and I felt safe driving off the lot. I haven't received any surveys in the mail on any of my service calls, but if and when I do Gary Rome Hyundai and all the people I have encountered and those who sold me my car and those who maintain it and keep it safe for me, will be getting "EXCELLENT" across the board. Thank you ALL for all you do to make my service visit a great experience. Sandra Bell
Everyone is always nice and friendly. They go out of their way to do what is needed to the car and to make me comfortable while I wait. Even the sales people are friendly while I am waiting. Anna Naiman
As usual, excellent service, on time, done correctly the first time. Thanks!! Michael Hackett
Everyone is helpful in Service. Stephanie is excellent. Peter Herzig
I absolutely love my new Sonata. In 44 years of car buying, this has been the easiest, smoothest experience. I wasn't a bit nervous through the whole process!!!!! Shiela Bennett
As usual, Gary Rome Hyundai did an outstanding job. They are all very professional people. I would not take my car any place other than Gary Rome. Barbara Lapointe
I've bought a car from your dealership back in 2001, I never thought of going to any other dealer when I decided I wanted a Santa Fe. The whole experience has been fun. Lea Bollenbach
You have excellent, friendly, knowledgeable employees. Bryan Trombley
There is no favoritism at Gary Rome. All customers are treated like royalty. At another dealership, if you were not a professor, doctor, lawyer or important, you were not serviced. Gary Rome treats all customers with dignity, respect, and appreciation. William Brezinski
This had to be the BEST car buying experience I have ever had through the years of buying vehicles. THANK YOU!!!! Sheila Bennett
Keep offering quality cars with tons of standard equipment at affordable ($20K - $25K) prices. I will be a customer FOREVER if you can do this. I love love LOVE my Elantra Touring. Jill Lueb
This is the second time buying from Gary Rome Hyundai, our Azera is a 2007 bought new. My sales person Philip Lombardi was superior! He really went the extra mile to help me get a great new car! I have referred other people there and I would never hesitate to buy a car from them. The staff is so friendly and warm. I never felt pressured at all. the entire experience was wonderful thanks to Phil. Louise Kidder
As always staff was very friendly and courteous. Mary Deedy
when I go for service and David Spafford is on the desk it is always a great appointment. I feel i can ask him anything and he knows the answer. He is a great asset for Gary Rome. Beverly Lauzon
Great service, super polite treatment and on time, quick resolution of problem with my 08 Elantra Karen McCann
The best car dealership to deal with in every aspect from service to sales department. Beth Perron
Service was excellent and I would definitely tell people to use Gary Rome Hyundai for service. Lisa Bienvenue
Dear CEO Krafcik:
1. I wish to commend Gary Rome Hyundai, Holyoke MA, Service Consultant Sean Davidson for his excellent and consumer driven service.
2. Our 2010 Tuscon was our families seventh (7th) Hyundai. All of our Hyundai's have been bought from Gary Rome Hyundai.
3. I had a problem with my 2010 Tuscon. Sean Davidson took the time, to examine my car without an appointment, and then brought the car in to be examined by a technician. The technician corrected the problem and saved me time, saved me from future problems, and kept up the outstanding service Gary Rome Hyundai offers his customers.
4. I know that you are extremely busy, but customer feedback helps sell cars. The Gary Rome franchise is warm, friendly, and lets me know that my money is not paying for chandeliers or marble showrooms. To me the service department and Service Consultants such as Sean Davidson are the most important aspect of your business. Sean cared about my car and in turn showed that he cared about me as a customer. I look forward to my next Hyundai purchase.
Sincerely,
William Brezinski William Brezinski
I continue to be very satisfied and impressed with Gary Rome sales and service. John Shuman
I love coming to Gary Rome Hyundai when my car is being serviced. The warm welcome, hospitality, (great coffee) and service is always a pleasure. David Punska
I have been coming to Gary Rome for over a year now and I have never had a bad experience. Everyone is very friendly and sincere. I am extremely happy with the service that I receive and I am very glad that I purchased my car from your dealership. Shawn Czuchra
I love my Elantra! I look forward to driving it all of the time. It is so comfortable and all of the features are fantastic! Phil Lombardi is a wonderful Sales Consultant and made this purchase very enjoyable. I felt no pressure to purchase the car and feel that I made a great decision. Linda May
I've only dealt with Gary Rome Hyundai 4 times. Once to buy a used car, 2 oil changes, and an inspection sticker. Every time the employees on Gary Rome Hyundai were pleasant and helpful. I highly recommend Gary Rome Hyundai to my friends just based on the service department's attitude. Daniel Davis
This continues to be the best service experience for any vehicle I have had to maintain. Betsy Souness
Going to Gary Rome is like visiting family. Keith MacFarland
Everything, everytime, service has been nothing but exceptional. Courtesy, concern and even a sense of humor (thank goodness) exists at Gary Rome service :) Jim Henry Jr.
I am thrilled with my new 2011 Sonata, I love it. Mark who was my sales man was wonderful, he was very thoughtful and most of all knowledgeable. He had a lot of patience with me, and was not pushy which I liked, he let me make up my own mind. He was excellent in showing me different things about my car. He really is a great sales person. Thanks Mark! Also thank you Cliff! I give Hyundai high grades you people are the BEST! Again thank you for every thing. Kathleen Easton
As usual, an enjoyable experience. Every person is well informed, I'm treated very well and always come home happy. Thanks !!!! Liz Wheeler
So far everything from the sale to the service has been great. Service folks have been friendly and helpful, prices are reasonable, our Accent has been running great. Kenneth Crosscup
As always I was well taken care of - I even got a free wash and vacuum - that was great I also learned how to properly use my a/c and vents. Debra Reardon
The professionalism of your sales staff was above and beyond expectation. Their courtesy and thoroughness afforded me complete confidence and satisfaction when I drove home with my beautiful new car. And I loved meeting Jack. Sydney Chen
Fantastic dealership. Just today I was asked how much I liked my Hyundai and the service. I praised both highly. Barbara Chiampa
This is why, I only went back to Gary Rome Hyundai and not the national chain like Lia for my second car, because of the service and the want to make sure I leave that dealership happy. Jorge Zapata
I would recommend this dealership to anyone and everyone! I had a GREAT experience and would love to do business with them again. I found the commercials and radio spots to be very influential in my decision to check out Gary Rome. Megan Niedzwiedz
Gary Rome Hyundai is an excellent dealership. Best I have ever dealt with (and I now have 3 Hyundais in the family!). Bill Watt, my salesman was extremely professional from start to finish and then after I took delivery he contacted me to see how things were going. This dealership is a model for all to emulate! Way to go, Gary Rome Hyundai! Caren Genovese
We had an excellent experience at Gary Rome -- All of the people that we met were friendly, courteous, and knowledgeable about their automobiles and the whole process of purchasing, servicing, and financing the vehicle that we purchased. I even had a follow-up letter from the owner, Gary Rome, congratulating me on my purchase, along with his cellphone number and the names of the key people to contact (General Sales Manager, Service Manager, and Parts Manager if I needed further assistance. Even Gary's dog, Jack, was friendly. Also, our Salesman, Mark Baron, was excellent. Eileen Maloney
Everyone I have encountered at your Dealership is extremely accommodating, friendly and make the process of purchasing a vehicle FUN!!! I will never buy another car from any other dealership!! Elaine Rodrigues
I have never had a bad experience with Gary Rome Hyundai... They are very Professional.. A pleasure to deal with. Myron Sanford
I hate buying cars! I pulled into your lot Tuesday and turned around and left. Wednesday, I decided I finally had to 'bite the bullet' and buy a car. Never though I could find a Sonata for the price I wanted to pay.
Talked to Mark Baron, and within about 5 minutes had a car I liked for the price I wanted to pay.
Very professional. I had a very comfortable experience and would recommend to anyone.
No pressure, nobody tried to sell me inflated financing or unneeded extras.
I'm 57 years old (bought a lot of cars) and this has been the best car buying experience I've had.
It's good to deal with honest people.
Regards, Chris Langlois
Five years of flawless service. Thanks William Nader
The hospitality at Gary Rome was exceptional. My transactions were basically with Mr.Phillip Lombardi, I was very pleased with his assistance, he allowed me all the time I needed to make my decision and I can honestly say he is of very high professional standards.I extend my thanks to all other individuals whom I came in contact with. I felt that the customer was #1. Have a great day. Richard Lapierre
You have an awesome friendly service team. I am very happy to have you taking car of my car as I know it will be done right. Scott Fiske
My family loved meeting Jack...and as usual had nothing but wonderful things to say about the service. Gerald Wroblewski
Our salesperson made me feel special. Listened to all my concerns. He even came to my place of business to pick my car up to have it Simonized and returned the car back to me so I wouldn't miss any work time. What a convenience this was. He did not pressure me in any way. It was the most comfortable I have ever felt buying a car. I enjoyed the whole experience. Sheila Valente-Gamber
The staff at Gary Rome Hyundai are awesome. They are very friendly, professional and courteous. Every visit to this dealership is exceptional. John Murray
I have always had a good experience at Gary Rome Hyundai. The people are friendly and very courteous. I have no complaints and would recommend Gary Rome to others. David Chapdelaine
Originally I had no plans to consider the purchase of a Hyundai - my wife and son recommended the vehicle based on research and word of mouth. I am very happy I agreed to consider the Sonata and made the purchase. Gary Rome Hyundai and the salesman I dealt with was a pleasurable experience and I will go back for the necessary service of my Sonata and any additional vehicle purchase. I had originally planned to purchase a Toyota or Honda but I was extremely surprised by the quality and handling of the Sonata Ted Laborde
They were great when I drop my car off and when I pick it up. Everyone is very friendly and a pleasure to deal with. Sylvain Lemieux
This dealership staff is always very friendly and courteous. I have worked in customer service my entire life and this staff is to be commended as they are always friendly, helpful and courteous when I go there. They are truly an asset to Hyundai. Mary Deedy
I have always been extremely happy with the care given by Gary Rome Hyundai and have recommended the dealer to family and friends. Susan Torres
As always, the staff is very friendly and professional. I only wish others in the service industry would meet the standards of your employees. Mary Deedy
I would like to pass on that Bill W. my sales person was very helpful. I originally called looking for a 2009 left over because of the rebates and I was looking for an affordable payment. Bill suggested a lease to me which I never before considered. We talked "ballpark" numbers and I then drove 50 miles from Adams to drive a new Tucson and work the "numbers" with Bill. To my surprise, I was able to drive a new Tucson for an affordable payment. By the way, I've been a Toyota owner for over 25 years, I now still own 1 Toyota but I now proudly drive a new Hyundai. Everyone at your Hyundai dealership, (Jason in the business office, Cliff, and Bill) were very pleasant and helpful to deal with. Thanks for a pleasant experience. Jeff Horton
This is our second Hyundai purchase at this dealership and I can not foresee purchasing a car that is not a Hyundai nor purchasing a Hyundai from anywhere else but this dealership. Scott Bradlee
I previously brought my car to a Hyundai dealer off of Columbus Ave in Springfield, MA for a recall on a problem with the rear seat belts. They did a complete checkup on the car and recommended multiple things be done. I told them I would look over the list and probably have some of the work done next time I came in. When I came back to pick up the car, they done every thing they recommended and told me I owed $630.00!!! I only had $500.00 in my account and they said they could not give my car back if I did not pay the bill. They settled for the $500.00 I had. I will never go there again. They tricked me into having the work done and a few days later the check engine light came on. I was afraid to go back there. Gary Rome Hyundai was a totally different experience than the other place. I will only go to Gary Rome for service from now on. Lauretta Gregoire
Mark Baron was great to work with and was so friendly and helpful from day 1. I would definitely recommend him to any friend. Laura Pinsonnault
Worked with the same salesperson I did with my last car five years ago because I was so impressed with how he handled everything. They gave me exactly the trade-in I wanted and facilitated my getting my new car in a matter of two days. I have recommended this dealership to numerous friends and co-workers and have had three of them actually buy cars there. One of the things I like best about this dealership is that they treat women as knowledgeable consumers and with courtesy and respect. I hope this car serves me as well as my last one! Carol Harris
I never have service issues here. The work (if needed )is always done right and promptly. And, your service and parts people are always hospitable, friendly, and always provide me with feedback on what's being done and why. Brian Webster
The people at Gary Rome Hyundai are very friendly, the environment is warm and the service is very, very good. Elias Lopez-Echeverria
Always a positive experience dealing with Gary Rome Hyundai! James Murphy
The service people are very pleasant and always ready to answer any questions asked. Virginia Miller
Gary Rome Hyundai has always been a great place to purchase my cars and have the service done. I have bought 2 Santa Fes there and my son purchased his Tiburon. I also have many friends that I have sent there to purchase cars. It was nice to see the same Sales staff still there when I went back to get my second Sante Fe 4 yrs later. Angela Boudreau
I would not go to Holyoke for service if it was not exceptional. We have lots of dealers who sell the same vehicle in our area. The people who have purchased Hyundai cars from Gary Rome are the reason I bought my car there. They are always happy with the service, as I was. Allan Vieu
We have bought vehicles in other dealerships before- and this was one of the best experiences- the sales person was easy to deal with- We did not feel pressured in any way- something that is very important to us- His availability was excellent- very important and we just had a good experience- not what we usually expect in buying a car! Thank you! Mary Shewchuk
I moved up to Massachusetts in May 2009 and had been searching for a quality vehicle service and parts establishment that I could trust.
I think it was around November or December that I ran into a dear friend of mine, i.e. Sonya Boyer and happened to mention my search request. Sonya has the same type of vehicle I have. She highly recommended your business. Because I trust her, I decided to take a chance and I'm here to say that my visits to your parts and service department have been a pleasure.
The professionalism, knowledge, and courtesy shown to me throughout my visits have been nothing short of superior. You have a great crew and my business.
Sincerely, Ben Bruso
Loving my new Santa Fe. Thanks to all at Gary Rome for not only a painless but an actual pleasurable car buying experience. Bob is a great salesman. Highly recommending the Hyundai name as well as Gary Rome dealership. Karen Lasante
Mark did an excellent job, he made us feel very comfortable at the dealership. We were very pleased with everyone we worked with, making it an enjoyable experience. We would definitely come back to Gary Rome. Jennifer Dillard
Always great service. I Feel very confident in what service says could be wrong and not being taken advantage. Joanne Mcintyre
I am always very happy to bring my vehicles in for service. Carlos, Sean and Bob are great to deal with everytime I come in for service. They are very professional, considerate and very welcoming. I trust Gary Rome Hyundai and the staff of Gary Rome Hyundai. Truly Sandy and I are made to feel part of a family. That is a great experience! Thank you! John Murray
The service people at Gary Rome are very professional. Ronald Blais
I have had my car for 8 years and have always been happy with the service. They are wonderful and a pleasure to deal with... Gina Zaikowski
This is the first time we have ever had such a wonderful experience purchasing a vehicle. Everything went so smoothly and our sales rep. Mark Baron was excellent. We have told everyone (especially those looking for a new vehicle) what a wonderful experience we had. Thank you so much. My husband and I love this car!!! Edouard Grondin
This is my second Hyundai purchased from Gary Rome Hyundai in Holyoke, MA. I truly do not mind bringing my car in for service because they are very quick about it and the waiting area is nice. I bring a book and enjoy a cup of coffee provided. It is actually a nice time for myself as I choose a day when my husband is home. I travel 45 minutes to Gary Rome... it's worth the trip. Sandra Lanier
I always find the staff at Gary Rome to be very professional and sincere. I'm very happy with doing business with them. Ellen Fenton Bash
I really like the Sonata, smooth and quiet. I appreciate your help in purchasing the car (yes, I know it's your job) but I didn't feel pressured. I like the fact that you were so down to earth with me. Not everyone appreciates that, but I do. I've always felt that Gary Rome Hyundai has such good customer service and you just emphasized it that much more. Thanks again for your help. Gary Codero
Buying are new car was a joy, Mike Burns was so helpful and pleasant, It was actually fun buying this car. Thanks so much. Frank Matyoka
Gary Rome Hyundai in Holyoke every aspect from buying the car to getting routine service is AMAZING! Kathleen Gonthier
Gary Rome Hyundai is a real family business. They are knowledgeable, compassionate, and effective. I would recommend Gary Hyundai to anyone who is looking to buy a car and wants outstanding service. OUTSTANDING! Shirley Alvira
I would recommend this dealership to anyone looking for a Hyundai; I was told by a neighbor that this is the best Hyundai dealership in the area, and they are a pleasure to work with--I agree. I live and work in another county, so it is unlikely I will use the dealership for service work. Laura Stell
This is the most friendly dealership I have ever dealt with, They are very attentive to my needs and always there to answer any questions I might have. Their ads are right. It is the best place to buy a doggone car. They are truly awesome. I will be buying my next car from them. Scott Fiske
I really look forward to the pleasant and friendly visits when I take my car in for its regular services. David Punska
We have been so happy with our new vehicle, and especially happy with the service that comes with it. Everyone at Gary Rome Hyundai is so professional, and kind. This is why we will only purchase our vehicles here from now on. Thank you for your service. Robert Morace
Dear Gary Rome,
I can't find any word in a dictionary that could describe my gratefulness for your kindness and compassion with people that are down. I deeply appreciate the efforts of your staff to help me finance a much needed vehicle that can accommodate my husband's disability. Bobby, the salesman is very kind and devoted. Your Business Manager is also a class act. Your place is really a family oriented business. That's why the Lord will be blessing you all forever. I still WANT YOUR DOG!!
THANK YOU!!
Shirley Alvira
Purchasing a new vehicle from Gary Rome Hyandai was a most enjoyable experience. I was greeted promptly, had my many questions answered and was treated with respect throughout the process. That had not been my experience at another dealership I first went to. John, Dave and Susan were great to work with. I drove away, smiling, in my new Tucson, loving it.... I would highly recommend Gary Rome to anyone I speak to regarding the purchase of a vehicle. Michele Derouin
Dear Gary,
On Friday, the twentieth of November, I had the opportunity to experience the power of a greater being and the quality and safety of a Hyundai. I was in a horrific one car accident in which my Hyundai Tiburon hit a large rock, went air born, and then rolled over at least three times. When the car came to a rest it was upright, the driver's door was open and I was hanging out of it held in only by the seatbelt. My first reaction was thinking, "OW, the seatbelt hurts!" I was able to unclip the belt (something the towing service owner said was not a usual occurrence since they become stuck) and assess my situation. I was taken to Baystate as a trauma patient. After several x -rays, a cat scan, an EKG and a thorough exam by the doctor it was determined I only had bruising. I walked out, although very slowly, of the emergency room.
I bought the Tiburon because it was on sale and I knew my daughter would need a car. My plan was to take her old car and give her the Tiburon. She ended up purchasing her own Tiburon and I kept the one I bought. Today, I certainly am glad I did! I also know my daughter is safer than I had originally thought.
I am attaching pictures of what is left of the car. The police, EMT's and towing company can not believe that I was able to walk away from the crash in one piece. I now know that if it wasn't for the safety qualities of the Hyundai I would not have been so "lucky". Thank you for not only having wonderful sales and service people but for selling quality cars at reasonable prices. If it wasn't for that I do not think I would be alive today to send you this note.
Agnes Robarge
I was treated as a respective buyer with every detail being meet to satisfy our concerns. I truly think Gary Rome Hyundai is the #1 dealer, and is also #1 in service too. I bought my Hyundai Elantra from Gary and was treated in a manner that no other dealer as of now will ever top the treatment I got. This is why I ended up getting another Hyundai, Gary Rome Hyundai dealer ROCKS!!!!! Thank you, Paul/Donna Gourinski
Everyone at Gary Rome Hyundai are the nicest people to deal with , if I ever need another car I would go to Gary Rome only. Brenda Kostanski
Just saw the new ad---and, congrats to Buddy on years of honorable service to his human & his business....so, now we who share affection for Buddy want to be introduced to the little red puppy that has the motorized tongue & rapid kissing technique! so---will ya introduce us in a tv spot one of these days? He/or She Is a cutie!! Can't tell what 'brand' she is....so hopefully, you'll include that info when we have our formal introduction.....and many best wishes for a fine 'out to pasture' for our friend Buddy. Cathi Wing
I am truly so very well pleased and satisfied with Gary Rome Hyundai. They work so fast and are so helpful and thorough with their work! My car was QUICKLY taken care of and I was greeted and had explained the nature of the car's problem so well, that I will NEVER, EVER go to any other dealership! I recommend Gary Rome Hyundai to everyone who is looking for a new vehicle. You can't beat 'em! Wonderful people, great work done, and super vehicles!!! Thank you so very much! Nancy Conway
It was a very pleasant visit. I was attended to thoughtfully. Your coffee is great! Alice Scudder
As I expect, Gary Rome Hyundai is always a very pleasant, restful experience for me. I am treated with courtesy and kindness. After being a Ford owner for over 35 years, I became a Hyundai owner, and have never had any regrets. Truly a wonderful vehicle. Elizabeth Wheeler
I am SO pleased! Not only did they find the problem and correct it QUICKLY, I also got my car back MUCH EARLIER than expected! THANK YOU SO MUCH FOR THE WONDERFUL SERVICE! You are the BEST!!!!!! Nancy Conway
I'm so glad I switched from Toyota to Hyundai. Grant Moss
This is for Buddy from his favorite fan. For the past year + Jake a short legged Jack Russell has gone crazy for the commercials with Buddy. He recognizes the tune at the beginning and waits till he sees Buddy. Then he runs to the TV barking at Buddy. We only need to say the word "Buddy" and he looks at the TV. When Joe Castiglione ads came on Jake would look from Joe to Gary while they talked with a slight movement of the tail, then an excited Jake saw Buddy then the barking began. We also have another Jack named Lilly. She runs with Jake to the TV and puts her 2 cents in by barking but is not in tune to the ads. Jake has even jumped up from under his blanket from a sound sleep when he hears the beginning of the ad. Gary, it has been a pleasure to see the love you have for Buddy. Dogs take a place in our hearts forever. True family members giving so much. On behalf of Jake we thank you...Jake, Lilly and humans Don and Irene Caplette
I've been completely satisfied with Gary Rome since I became a customer over 3 years ago. David Spafford was my service consultant for this 30,000 mile service. He was great! I was very impressed by him, and as always, impressed by service done by Gary Rome staff. Thank you! Diane Barbarisi
I just took my very first long trip this weekend. It was great that I had my car serviced on Thursday Oct 8th. It was like driving a dream. This car is the most comfortable car I have ever driven. I drove to Canada and it was great. I am thrilled that I purchaed this vehicle. Thank you. Janine Bonin
Your entire staff at Gary Rome Hyundai have always impressed me with their truly exceptional service. Thank you. Maureen Genholt
Carroll Perez was my salesman and he was extremely accomadating. My experience was great FYI, I like you much better than Balise because you are not like an assembly line, you take the time to know your prespective customer. I highly reccomend you to any of my friends. Bev Dempster
I was taken care of by Mr. Bill Watt. He made the process so easy. This was my first new-car purchase and I was a little anxious but Bill answered all my questions without hesitation and made me very comfortable. He came off as very sincere and respectful. My friend brought me to Gary Rome to pick up my new car and met Bill. He quickly decided this was the place he wanted to get a new truck. I hope he does. Thank you Gary Rome Hyundai, and thank you Bill! Brenda Rodriguez
Mark was a great help to my husband and I. We keep coming back because we know he will be there to help us every time. Thanks again Mark. Pauline Hackett
Sean the service advisor is awesome. So friendly and helpful. Carrie Rogers
The best experience buying a vehicle I have ever had. The sales person (Bob), created a relaxed atmosphere and agreeing on a price was very straight forward and honest. Thanks to you and your staff. Mark Gedmin
Thank so much for having a shuttle driver to serve me well. I enjoyed the two nicest rides of a 2008 and 2009 Hyunadai Santa Fe from Gary Rome Hyundai Service Center to my home and from my home back to the center. Nancy Green
I just want to say that my salesman, Phil Lombardi was a real joy to deal with. He did not talk down to me because I'm a woman. He was the best I have ever dealt with. I will refer him to everyone I know. A great expierience!!! Very satisfied. Anne-Marie Blake
Carroll Perez our Sales Associate was wonderful, he did a great job, very knowledgeable about the car that we purchased. He was very personable and made us feel at ease with the whole process. Thanks!!! Frank Condarcuri
I am so pleased to have such courteous people who not only are great to deal with, but who get my car back to me in less time than I expected! It is so nice to have such a great crew at Gary Rome's to deal with. Thank you so very much! Nancy & Jack Conway
I would highly recommend buying a car from Gary Rome. Being a female buyer, I felt very comfortable at the dealership and everyone was straightforward. I am very pleased with the quality of the vehicle and feel that I got it for a great price. I was very happy with the whole process of buying the car. I was relieved to not have a high pressured salesperson. It made the process much more relaxed. Claudia Balestri-Corkum
I always get excellent service at Gary Rome's. That's why I keep coming back. Marie Morrissey
I was scheduled for a State inspection but had a worry about a sound I was hearing from my tire. I explained the noise, and was assured my tires would be checked. By the way, (and I so regret not taking his card to let you know his name in anticipation of this survey)I had stopped in unexpectedly the Saturday before when the noise in my tire was louder, and I thought I had the beginnings of a flat. Your service representative grabbed his tire gauge and was right outside with me. Actually, his name not as important when I can tell you that everyone, from your receptionists to Sales and especially your service representatives, are simply the best. As always, thanks for taking care of me. Betsy Souness
Love the Tucson-GREAT Dealer, GREAT service, I have already referred 2 friends. Roderick Drake
Dear Bobby, We wanted to thank you for giving us a wonderful experience at Gary Rome Hyundai last week. You treated us with the utmost respect, curtisy, and kindness, and we will never forget that. We have already told everyone we know about you and the professional staff at Gary Rome Huyndai, so hopefully they will be visiting you soon. We are so happy with our new addition, that when we are ready to purchase another, it will definityly be with you. We feel as if we have built a relationship with you, and the staff, thank you for that. Take care, and God bless. Bob and Kathy Morace
It was only a scheduled oil change. However, the entire experience was excellent, as I have come to expect from Gary Rome Hyundai. John Shuman
This is the second Sonota that we have purchased from Gary Rome in addition to two other vehicles purchased over the years. We have shopped around in search of the "best price" and we keep returning to Gary Rome. Paul and Cliff worked very hard to get us the price we were looking for. Paul added a level of personable service that created a "comfort factor" that we have been unable find at any other dealer(or business for that matter!). I am confident that we will continue to be very satisfied Hyundai owners because of the quality of the vehicle and Gary Rome's commitment to customer satisfaction. Gary Bassett
You have a well organized and efficient operation staffed by knowledgeable and friendly personnel. Donald Murphy
Phil Lombardi was a terrific salesperson who made our experience very simple. This is our 7th purchase from Gary Rome Hyundai and each one has been pleasant. We always tell our friends that if you want a good experience, go to Gary Rome!! Robert Hackett Jr
Thank you, Bill, for making me very happy and satisfied. This is the first new car I ever bought. I have dealt with other dealerships in my car purchases before, and they could have cared less about making me happy or satisfied! Sandy Prive
The entire staff is excellent! From the moment you arrive to the moment you leave you are treated well. I use the shuttle and the driver is always courteous and an excellent driver, the cashier is always pleasant. And I have never had to make a return trip because my repairs weren't done properly. I arrived with a dirty car and left with a sparkling clean car. That one extra step made my day - I felt like a million dollars!! So thanks to all the staff you deserve a standing ovation! Margaret Plouffe
My car was ready before the time that it was promised. My customer service person that helped me in the service department was excellent! He corrected a problem with my bill before I even had a chance to express my concern about why the bill was higher. He was excellent! Gina Ottomaniello
I have always been treated extremely well. The service people explain everything in a manner understandable to all and everyone always wears a smile. Sandra Lavalley
Thank you for the check up on my service I had on my car, I am always pleased with the services from you. Your service department is so friendly and helpful, so I should be thanking you. Feel free to send this to your supervisor so he can see how pleased you made one customer.
I love Gary Rome! I always receive excellent service on my car and by the reps! Thanks! Diane Waterhouse Barbarisi
The person who greeted me was very friendly and pleasant. He explained what was going to be done. When the car was finished he explained when and what would be done at my next service appointment. Mary Deedy
I recently purchased a 2008 Santa Fe and I wanted to take an opportunity to thank the entire staff that helped me. Everyone who had a hand in the sale of the vehicle was extremely helpful and professional. I have always felt right at home with the staff at your dealership and I feel that they should be thanked. I would personally like to point out Bob K. who was my salesman for the second time. He is knowledgeable and very helpful. He is an asset to your sales team. Thank you Bob for your attention and professionalism. I work in retail and with the general public and I am fully aware that customer service is the key to a successful business. Many times customers like to point out the bad experiences they may have . Not often do the good experiences get recognized. I wanted to do just that. It is comforting to know that people in your dealership are committed to customer service and will go up and beyond to get a smile out of the customer. Thank you for a great sales experience. You should be proud to have a dedicated team like that in your dealership. Thank you, Jean Steup
From purchasing the car to getting it serviced has been a wonderful experience. Gary Rome is the best! From contacting them on-line to purchase a car to getting the routine maintenance done has been wonderful. Can't say enough about how fantastic this experience was and still is! Kathleen Gonthier
Hi. I received a email about the recent service I received at Gary Rome on Wednesday. It was above excellent, I didn't have an appointment, but I couldn't get my car out of brake and I'm expecting a baby any minute and they took care of me right away. I appreciate the great service more than you know. Thanks again. Brenda Morris
I am so happy with Gary Rome's service department! I called and asked if I could bring my car in right away. NO PROBLEM! I got there in about 15 minutes and my car was back to me in 20 minutes! Thank you so much for such a great group that works there! Please keep up the good work, as I am very pleased with the service and friendly people at Gary Rome's Hyundai (I tell everyone I know about the great service)! Good work, good people! Thank you so much! Nancy & Jack Conway
The personalized service always brings a "smile" to my face. Joy Levine
I am most pleased with Gary Rome Hyundai in every aspect. The sales force is truly exceptional... courteous, knowledgeable and exceed my expectations in every way. These same compliments go for the service department. I am most pleased and would both purchase another vehicle and recommend them to anyone. Keep doing the fine job you are doing now! I have never encountered such fine automobile professionals in my fifty years of driving. Edward Downer
The people are always friendly and my car is always finished quickly. Michael Haas
So far the service I have received is outstanding. More than I expected. Brockway Company
The people and service at Gary Rome Hyundai are exceptional! Ann Warwick
I am always happy to go to my Hyundai dealership. They make me feel special and make my life stress free. For that I will always return to them for all my service needs. Lynn Wood
As always great friendly service...never had a issue with you people James Lawson
The response "completely satisfied" just doesn't seem strong enough for the previous two questions. While my wife and I were on our way to Boston, the check engine light and the "ESC OFF" light came on and we were unable to set the cruise control. The following day we were returning to the area and I called to schedule an appointment. Jeanne was very helpful and accomodating by telling me to bring the car in when we returned to the area. We were politely greeted by the gentlemen behind the service counter and they immediately addressed our problems. In a little over an hour my wife and I were happily on our way after an explanation was given for the problem and repairs were made. I am sure the service dept was very busy and yet they were able to squeeze us in and they treated us in a polite and friendly manner. Kudos to Gary Rome and his service team for the way that they respond to the customers needs. Your level of service is second to none-----GREAT JOB!!!! Thank you, Gary and Kelley Bassett
In a word: Fantastic! I went in on short notice and you were able to find the problem immediately. What really impressed me though, was the fact that you would not let me take my car because it was unsafe to drive (I felt like you saved my life). And then you went out of your way to get me back on the road safely...over and above! I will continue to use you guys for my service needs and will tell all of my friends and family what an outstanding service dept. and company Gary Rome has. Thank you. Sincerely, William Anderson
It was a pleasure to meet you on Saturday. I am amazed at the cutting edge customer service your dealership provides. After a month of frustrating car shopping, it was a relief to find a dealership that is honest, friendly, and not aggressive. The fact that you took the time to meet me and congratulate me on my purchase of a new Hyundai meant a lot. Thank you for your dedication to providing a great experience for those who enter your business. I love the fact that you openly support our great teams-the Red Sox and the Patriots. Have a wonderful day. Sincerely, Jennifer Jalbert
I find that your service department was curteous and professional at all times. Henry Lewandowski
This is my second Hyundai from Gary Rome. I drove the first one for 11 years and have had this one for almost 10 years. I have always found the staff at Gary Rome to be patient, courteous and very efficient. When I look to purchase my next car I am sure I will shop where I know I will be welcome. Cathy Desorcy
I felt like royalty. It was very nice to be treated with so much respect and courtesy. Ruth Reppeto
The experience buying the car was one of the most positive and friendly non-pressure experience. My wife and I give Mark high grades for customer relations and would go to him again for another vehicle and will recommend him and the dealerhsip to our friends & relatives. Eugene Gramarossa
My son, daughter, and I all have Hyundais purchased from Gary Rome Hyundai, & were all pleased with the wonderful service we receive. Jill Nimchick
I am always pleased with the service I receive. Any questions I have are answered in a way that I can understand. Staff is always pleasant and cheerful. Mary Deedy
Being an old coot 75 years young I have dealt with many car dealers in my life time. None however that has treated me with so much respect & courtesy Donald Steinbock
It was very busy on Satruday and the service area was short staffed, but they did a super job of handling all of the customers, and no one in the waiting are seemed to have been inconvenienced, or had to wait any longer than usual. As always the service was timely, and courteous. Lois Sanford
I am so happy to regularly have my vehicle serviced in an environment that is not pushy. On Saturday I was at Gary Rome for an oil change when a service consultant approached me about needing new brake pads. I felt 100% confident about acutally needing the service because of my previous positive interactiona with the service deparment. Lindsay Gaetz
Every time I bring my car in, for scheduled maintenance, I am thoroughly pleased at the service I get. No matter how busy they are I never feel rushed. The staff is welcoming, knowledgeable, and always efficient. Thank you. James Bouchard
Nice atmosphere--good customer service--good coffee--comfortable waiting room. Patricia Ware
Everyone is so helpful and courteous. We have dealt several time with Carlos and he has always taken the time to speak with us and is always so helpful. The entire staff is wonderful. Maryann Guczek-Sawyer
Excellent job by Dave to fit in my vehicle for a fan belt pulley problem. Very impressive Thanks again. Daniel Kupiec
As usual, the service and the staff were wonderful. Just a little add on...my car was ready SOONER than promised. Thanks. Liz Wheeler
The service really is spectacular, friendly and fair. I really appreciate the drivers who take me home and pick me up. They are extremely friendly and really make the experience for me. Brian Boisvert
At 75 years old I have owned many used and new vehicals. Never have I been more satisfied with service and vehicle guarantee as with your department. Keep up the great work. Don Steinbock
When I picked up my car in the morning after a snowstorm overnight, I arrived to find it had been cleaned off and warmed up for me. How great was was that! Thanks so much! You can't get better service. Brina Fondi
The personnel in your service department are exceptional! You have achieved the top for friendliness and quick exceptional service. I enjoyed bringing my vehicle to Gary Rome Hyundai and will recommend them to all my friends who are looking for friendly, reliable, exceptional service! Thank you! Joanne Nicora
Outstanding service! Elizabeth Grant
I brought my car in Tuesday evening 1/6, expecting to leave it for my Wednesday appointment. Instead I was greeted with an offer to look at the car right away if I wanted to wait, and I was told perhaps they could do the repair right away. The tech took the car, made the repair and I was on my way within 30 minutes. I was thrilled not to have to leave it overnight and deal with no car on Wednesday. Thank you so much! Thanks to my salesman, Mark Baron also - he sat with me in the waiting area for a few minutes and checked to make sure all was ok - I have only had the car 1 month. Susan Wuller
We've been skeptics for many years, avoiding dealerships at all costs. You folks at Gary Rome are doing an excellent job! This will be our 3rd time in and we've no plans on going back to our other mechanic, in fact in time you may start servicing our other car as well. John and Kris St.Onge
My husband and I would like to thank you so much for providing a new radio/CD player. I know there was some discussion around the replacement, but with the outcome, you can be assured that we will continue to recommend you as a reputable dealer, an excellent service department and our next vehicle will be purchased at Gary Rome. Thanks so much! P.S. You can hear me singing to my CD's in Northampton, I'm sure. Maureen Sienkiewicz
Very professional staff and excellent service technitions. Thank you. Nancy Garwacki
VERY comfortable with the staff...everyone is so helpful and professional. Keep up the good work ;) Sandra Lavalley
I was very happy that my car was able to be fixed on a stormy Saturday with very little notice. I was asked to bring the car in right away to fix the problem and the car was taken right in and fixed in the time I was told. Great JOB!!!!! Richard Fields
As always, great service and great people!! Laurie Rollins
I have always been completely satisfied with the service that I receive at Gary Rome and will definitely continue to bring my car there for all my service needs. Thank you. Sandra Maynard
This Dealership Is A Class Act! You Know If It's Not Broken Dont Try And Fix It. I Really Would Like To Purchase The New Addition To The Hyundai Family Of Cars But Cant Afford W/o Loyality And Discounts Becauise Like Myself This Is My Second Hyundai My First Was An XG350L. David Sullivan
I can see why your company gets awards for service, very polite people. Louis Denys
I live in Pittsfield, MA and was on my way to Holyoke to do some Holiday shopping. I realized half way there that I had no brake lights. I found the service station and they fixed my car right away so that I could drive home safely. I thank all of you for your great help and service. I know I do not live locally but I will definitely come back to you for service. Thanks again. Scott Mcwhirt
They had me in and out in no time flat! Amy Hermans
Came in for routine service. Car was ready much faster than I expected. After browsing for a few minutes I barely had time to finish my cup of coffee. Very impressive. Richard Smith
David Spafford and Damion Campbell provided excellent service during my recent visit to Gary Rome. Damion took extra time to figure out a tire balance issue I was having with my car and David was great at addressing some concerns and also explaining upcoming service that I will need to have performed on my Hyundai. In my two years coming to Gary Rome for service, David is the first service advisor to fully explain the work performed on my car and had a pleasant demeanor. Great job! Gina Stec
My car service was an efficient and completely pleasurable experience. Roland Crevier
I have been pleased with Gary Rome's service both when buying the car and coming in to get it serviced. Everytime I go to Gary Rome for the serving of my car, it is always a pleasant exerience. Patricia Costigan
Once again, superb service and friendliness...Thanks and very Happy Holidays to you all! Teresa Clarke
This was the first time I have interacted with David. He is amazing!!! He obviously enjoys his job, and actually enjoys interacting with people! I am never happy to hear a person tell me I owe almost $1000 on repair, but David had a way about him that almost made it ok! Diana Therrien
I answered no to time promised because the service was completed faster then I was told it would take. It only took 20 min. instead of 45 min. that was quoted. GREAT JOB SERVICE DUDE!! James Mercer
I recently moved back to Massachusetts after living in New Hampshire and Maryland over the last 7 years. Prior to moving, I purchased and had serviced a Hyundai at Gary Rome. It is very comforting to see some of the same people that worked in the dealership 10 years ago still there. I really feel like I can totally trust the work that is done, even on my current Hyundai that I purchased while living in Maryland. Thank you for putting me at ease about the service I am receiving on my car! Elizabeth Bender
Very friendly. Offered to pick me up after work to get car. Took care of recall without being asked - which is great because I was not aware of it. Linda Lyons
I have always received excellent service at Gary Rome Hyundai! Diane Tymkowiche
This Is The Best Car Dealership Ever And The Best For Purchasing / Servicing A Hyundai Of The 9 Hyundais We Have Owned 5/9 Were Bought At Gary Rome And They Prove Over And Over To Be The Best. I Have Recommended Them To Friends And They Bought Their Hyundais There Too And Love Them Donna Johnson
ADDITIONAL LINKS
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Gary Rome Hyundai SALES: (888) 637-4279 |
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