Testimonials

Hear What Our Customers Have to Say

"I made new friends"

"This was such a great deal, as I got a spectacular car. I got a very reasonable, and more so what I was hoping for on my trade-in vehicle, I made new friends in the purchase at Gary Rome Hyundai. And I can see having this car for a number of years, and my next vehicle could very likely be through Gary Rome Hyundai. A great quality vehicle, excellent fuel mileage, and mostly, an extremely reliable drive. Thanks to All!"

pmbish1, DealerRater.com

"very friendly and helpful"

Sales rep had recently purchased the same model car and gave a helpful review for my reference. An extended test drive without the sales person present was a welcome experience. Everyone from sales to finance to service was very friendly and helpful.

steffy2, DealerRater.com

"utmost professional manner"

Pleasant atmosphere, clean and all of the staff were very nice. Paul was friendly, funny and attended to my needs with the utmost professional manner.

bear85dog, DealerRater.com

"exellent service each time"

"Third new car from purchased from dealer, as expected; excellent service each time, my wife and I love the car..Looking forward to utilizing the new service dept."

RickA22, DealerRater.com

"listened to my needs"

Pauli was a wonderful and helpful person to work with and I felt that he listened to my needs. What a great experience. Beautiful new building. Love the golf cart concept! Great location. Congrats Gary!

Sandra2016, DealerRater.com

"very helpful and knowledgeable"

John was very helpful and knowledgeable. He explained all the different features of my new car and made sure that I understood everything before I drove it off the lot!

Meaghan Knightly, DealerRater.com

"Thanks for all the great help"

Thanks for all the great help in picking out my new car. This is my second car from Gary Rome. The car service plan is really helpful too!

LLwhalen, DealerRater.com

"welcoming and professional"

Excellent I had a great experience. The staff were welcoming and professional. Kristin was great she answered all our questions. The other staff was also nice. Paul was also great.

stephenfaniel, DealerRater.com

"Car wash and cleaning windows especially greatly appreciated. "

I came in for an oil change and inspection sticker. Taken right on schedule and work completed in less than an hour. Car wash and cleaning windows especially greatly appreciated.

PETER, DealerRater.com

"Everyone at the dealership was kind to us."

Israel was very knowledgeable and helpful. He helped to make sure the car had everything we needed. Everyone at the dealership was kind to us.

avenancio95, DealerRater.com

"Couldn't be more satisfied"

Couldn't be more satisfied. Came because my grandmother purchased from here and would definitely come back. Salesman was amazing and I would highly recommend someone purchase a vehicle through him at this dealership.

Jaqueen4823, DealerRater.com

"polite, friendly, and very professional"

They fit me in earlier than expected. The quality of the work is what I have come to expect from the dealership. The employees were polite, friendly, and very professional.

Connie Georgeopolus, DealerRater.com

"I am a Gary Rome customer forever"

Kevin and Patrick have surrounded himself with great people. They always make me feel like I am the only customer they have today. I am in and out in record time and my car is washed. I am a Gary Rome customer forever...

James Bond, DealerRater.com

"the beginning of a long relationship"

This is my first Hyundai & so far I'm really enjoying it. I really like my sales guy Antonio, he was, and is still very helpful. I'm sure it's the beginning of a long relationship. Thanks for all the help.

AMYCARTOONS, DealerRater.com

"I enjoyed this experience very much and love the SUV."

Awesome experience with this purchase, Salesman Paul Bonavita was friendly, courteous, with this SUV purchased, New dealership building was beautiful, everyone was very friendly, I enjoyed this experience very much and love the SUV.

suzanne378, DealerRater.com

"pleased with his helpfulness and patience"

He was most helpful and knowledgeable of his position. We were very pleased with his helpfulness and patience to work together on purchasing my beautiful 2017 Hyundai Elantra. I would come back and ask for John and also give others his name. Keep up the good works. Please give Keith, business manager, a gold star for his workmanship on the business end. Thank you.

suzanne378, DealerRater.com

"Highly recommend"

I have been with this dealership for about 10 years now (same vehicle) and have always had excellent service. Staff is friendly and will go out of their way to provide excellent customer service. Highly recommend them!

Ann Downs

"When they say family, they mean it."

Just experienced a home fire and needed a new tire ASAP I was back on the road in under 1/2 hr.Best Dealership in Western Ma.When they say family, They mean it !!

Chuck Anderson, Google +

"Definitely Recommend"

I had a good experience with the dealership. I would definitely recommend it to people looking to buy or lease a car. Can't wait to see the new facility in Holyoke.

Doug, DealerRater

"Very Pleased"

We leased a new vehicle in 2010 and where very pleased with the entire experience from sales to service. The staff at Gary Rome are very knowledgeable and courteous. Frank Cuzzone worked with us to find a vehicle that fit our budget, and we are very pleased and excited to be driving our new Sante Fe. We will not hesitate to recommend Gary Rome to our friends and family.

Lexia

"very good experience"

A very good experience. Love my new car and every thing pardon my typing. Still have a cast on left arm. Thank you Larry.

Claire

"Excellent experience"

Excellent experience. John Linnehan was Super nice & I recommend him to anyone. Very friendly, funny & works hard to get you in a vehicle at the best APR % possible. Keith got me a rate 10 points below during the initial payment talks with John. Finance manager Keith called around & got a loan with great terms. I'll be back when I wanna trade in. & John added 8 free oil changes (2 years of oil/filter changes) & they have a new facility being built which will be one of the largest showrooms around. Can't wait to see the new place. Thanks everyone at Gary Rome.

Robert Vincent, Dealer.com

"Friendly and Personable"

This was my first experience with Gary Rome Hyundai and it was certainly a pleasant one! Jason Cisek was friendly and personable. Getting my first Hyundai was a comfortable, pressure free experience.

SD, Dealer.com

"worked around MY budget"

"I have had a Hyundai since 2000 and wouldn't want anything else. Very reliable.. I am a single person and just getting back on my feet after a divorce and they worked around MY budget. Thank you for listening to what I was looking for.."

JH, DealerRater.com

"Great Experience"

I had a great experience here. I would not buy a vehicle anywhere else and I absolutely love my new vehicle. A special thank you to Jack E and Keith for all your help and experience in making this purchase as easy as it was.

Dawn, DealerRater.com

"Very Happy"

"Had some recalls to be done on my Sonata. They Gave me a time frame of two hours. They finished all the service in an hour. Very happy."

Eric, DealerRater.com

"Rave about the great service"

Gary Rome and staff have never disappointed me. I will continue to buy or lease my vehicles from GR and rave about the great service to others. Thank you for being so wonderful!

Susan Turnbull, SureCritic.com

"awesome experience"

Returning to Gary Rome after making a purchase almost 3 years ago, getting a new car has been an awesome experience with excellent customer service! I am loving my new car!

mrgraveline, DealerRater.com

"great to work with"

Pauli was very helpful with this because it was my first lease on a can and he explained everything great for me to understand. Pauli was great to work with.

Bruce Cote, DealerRater.com

"very helpful"

I found Mike Hattie to be very helpful in finding car that was right & very helpful in putting finance plan for me. The lease went smoothly with me living in Florida.

Laurence A. Cooper, DealerRater.com

"the best customer service around"

This is our 3rd purchase from Gary Rome. We use them exclusively for all our vehicle service needs. They have the best customer service around. I would recommend anyone in the market for a new or used vehicle go to Gary Rome first.

Cjr520, DealerRater.com

"A top-notch experience!"

The service department was very accommodating to me. My car was in need of diagnostics and recalls and they were proactive in getting the work done in a timelier manner than initially quoted to me. A top-notch experience!

gcoakley, DealerRater.com

"In a word - Excellent!"

Friendly personnel -greeted by a service technician upon exiting my car - did not have to wait long - work done correctly - car washed and vacuumed - reasonable prices. In a word - Excellent!

SMW, DealerRater.com

"everyone was extremely nice"

Larry Goldberg was fantastic. He did not pressure you, explained everything and was a pleasure to work with. The dealership was very clean and everyone there was extremely nice. We were always greeted by everyone. I liked the fact that the car was delivered with a full tank of gas!

jumaba, DealerRater.com

"very amazed at the customer service I was given"

They were very pleasant. Was very amazed at the customer service I was given. Definitely speechless. Not to often do the dealers stick to their ad. And Gary Rome Hyundai did. Will definitely give word of mouth to everyone I know looking to buy a Hyundai.

rdj9578, DealerRater.com

"This man went above and beyond what I would have expected from a salesman"

"As soon as we entered the dealership, we were greeting in the most pleasant manner and felt extremely comfortable and welcomed. We never felt pressure tactics as we have found in other car dealership. Rather a genuine concern for exactly what we were looking for. Paul Bonavita was our sales representative and just a warm and friendly man. This man went above and beyond what I would have expected from a salesman. Since the dealership just moved to it's new location, the car sticker set up was not complete. He took the car off the lot and go a sticker for me before I arrived to pick the car up. You don't see a lot of customer service like that these days, unfortunately. Another most impressive touch was Gary Rome, himself coming onto the floor to introduce himself and speak with us. The new dealership was given a lot of thought before being built as shown in the children play area, adult quiet area as well as coffee, fresh fruit daily etc. I will always deal with Paul and Gary Rome and would recommend it to anyone I meet who is looking for a car."

marie0106, DealerRater.com

"Back for the second time"

"Back for the second time, and brought my sister with me! We both got new cars, everyone is so nice and friendly! Very happy with the decision to go back to Gary Rome! Thank you!"

Rachael Saunders, DealerRater.com

"Would use again!!"

Good service, friendly staff....beautiful new location. Paul was friendly and easy to work with. Financing was easy and quick. Thank you. Would use again!! Thank you.

lisa.potito, DealerRater.com

"I would recommend Gary Rome to my friends."

Overall everyone gave excellent service. The dealership was very clean and the staff was very attentive to my needs to ensure my experience was a good one. I would recommend Gary Rome to my friends.

jpskiride65, DealerRater.com

"he went above and beyond"

Buying my new car at Gary Rome Hyundai was a really great experience. I feel like I lucked out with the sales representative I got, Mr. Israel Arce, seeing as he went above and beyond to make the process as painless as possible. I'd been needing a car for a long time now, and I finally gave in. Israel made it so that I was happy I did!

Mae Ronan, Google+

"wonderful experience"

"Had a wonderful experience. Everyone we interacted with was exceedingly polite and helpful. We fully expect to return to Gary Rome Hyundai to purchase our next vehicle. Can't wait to see the new place!" Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4

dbeauregard1983, DealerRater.com

"Thank you for such a wonderful and refreshing experience."

Once again our experience was excellent! Paul Bonavita has a tremendous knowledge of all Hyundai models answered any and all questions. Gary Rome himself was involved in this sale as well his help, professionalism, pleasant personality is a breath of fresh air regarding new automobile sales. I would be remiss not to mention Gary Rome's father Jerry whom I was introduced to. Jerry is the BOMB!! Thank you for such a wonderful and refreshing experience.

ltpsas, DealerRater.com

"that is why I came back for my third Hyundai"

Kristin Aimi was my salesperson . She was very good and professional. I like your service dept, that is why I came back for my third Hyundai.Patrick is excellent in the service dept.

maryburkepratt, DealerRater.com

"An excellent experience in the buying of a new car."

An excellent experience in the buying of a new car. Personal took the time too explain everything and also how everything works, including the financial details.

hutchinsondavid1, DealerRater.com

"we were treated like gold"

From the moment my husband and I were greeted at the door by Larry Goldberg, until we drove away from the special showroom garage in our brand new 2017 Elantra, we were treated like gold. Larry was extremely knowledgeable about the vehicles, and he answered all of our questions to our complete satisfaction. What a treat it was on day #2 when my husband came in with the information needed in order to finalize the registration, to have Gary himself, along with many others who have helped us purchase and maintain our vehicles through the years, stop by Larry's desk to congratulate us. It was like a family celebration! We are delighted with the vehicle; just returned from a road trip to Lake Winnipesaukee and Cape Cod...the car performed beautifully in rain, sunshine, fog and darkest night! We feel completely comfortable contacting the staff at Gary Rome Hyundai with any questions that might arise. Our sincerest thanks to everyone at Gary Rome! Laurie Greeley

jordangreeley01085, DealerRater.com

"Very satisfied"

Car was ready when I arrived and the problem was taken care of- Very Satisfied The whole facility was just amazing and the atmosphere in general was very friendly.

Camper Guy57, DealerRater.com

"would recommend him to everyone"

We bought a new sonata to replace our 2006 sonata which we bought at Gary Rome. Israel was great to work with and would recommend him to everyone.

thevigs, DealerRater.com

"I would highly recommend this dealer."

From the time I walked in the door I was treated with respect. The salesman did not try to push me in anyway, he showed me a few cars and pointed out the differences and let me decide . I was also greeted by the owner himself who was very friendly. I would highly recommend this dealer.

Falma, DealerRater.com

"Best customer service I have seen in a long time."

First, Kristin was speaking with other customers but as soon as she was called over she quickly arrived with a smile and greeted us! She listened to exactly what we wanted and made sure that was even possible with our credit. It was a super cold day but she was out in the lot searching for the exact vehicle we wanted to see! She was funny, understanding to our specific budget, and didn't make us feel bad about our limits as we have experienced with other dealerships. If she didn't have a specific answer to an issue she spoke with Glenn and they worked together to meet in the middle with a solution. A smile goes along way! If you're looking for a vehicle go and see Kristin! In and out in about an hour, and even though she was off the next day she still called me to let me know how the paperwork was going since I was having a hard time getting through insurance! Best customer service I have seen in a long time. Keith who did our financing at the end wasn't your average super pushy nightmare either, kudos to that!

C.LIZ, DealerRater.com

"really helped me understand all aspects!"

Since the minute I walked in I knew they would be a bunch of help in my search for a new car! I don't have a lot of experience with cars and they really helped me understand all aspects! My dealer, Pauli, really helped!!

Lindsaydistefano, DealerRater.com